Not all customers, divisions or departments are available to be assigned when you create a custom file template.  A customer, division or department may not be display in the Assign Organizations step of the File Template wizard for the following reasons: 

• The customer is not set up within Iron Mountain Connect Records Management to individually list files. 
• Your organizational access is restricted; only customers to whom you have complete organizational access (access to all divisions and/or departments) display.  Organizational access is granted by your system administrator. 
• Divisions and departments do not display if the customer does not validate departments.

A customer, division or department may not display on the Organization tab screen when you view or edit a custom file template for the following reasons:

• The customer is not set up within Iron Mountain Connect Records Management to individually list files. 
• Your organizational access is restricted; only customers to whom you have complete organizational access (access to all divisions and/or departments) display.  Organizational access is granted by your system administrator. 
• Divisions and departments do not display if the customer does not validate departments.
• You are viewing the Iron Mountain default file template and the customer, division or department is assigned to a custom file template.
• You are viewing the Iron Mountain default file template and the customer, division or department is assigned to a custom file template.